A holiday in Mayrhofen: What you need to know
Useful information about the 4-star Hotel Neue Post in Mayrhofen/Zillertal
- Table reservation and table wishes can only be made after availability.
- Reception time 0:00 - 24:00, night porter present
- Check-in from 15:00 p.m.
- Check-out until 10:00 am
- Laundry service available in the village
- For your dogs we have an extra charge of EUR 15, - per day (without food).
Please note: dogs are not allowed in the dining room and in our wellness area.
- E-Bike rental directly in the hotel
- Zillertal Active Card for the whole summer inclusive package bookable from a stay of 7 nights
- All prices are per person and per day incl. half board.
- on your departure day we would kindly ask our guests to check out till 10.00 a.m.
check in on arrival day is possible from 3.00 p.m. on
- Lunch boxes: For a fee of Euro 5.- per person you can order lunch box. For early departures instead of breakfast is the Lunch box free of charge.
- Room request: Please notice that booking room categories is possible but not the reservation of certain rooms and Floors.
- Double room for single use: If a double room will be occupied with one person we will charge a single supplement of Euro 45, - per day.
- The reservations are confirmed if we got a prepayment
- We recommend travel cancellation insurance: European Travel insurance
- You can pay your hotel bill in cash, with EC card, visa and MasterCard.
- Our cancellation rules are:
- - till 3 months before arrival – no cancellation fee
- - 3 till 1 month before the date of arrival - 40% of the total agreed price
1 month till 1 week before the date of arrival - 70% of the total agreed price
within the last week preceding the date of arrival - 90% of the total agreed price
- In case of a cancellation we will keep the prepayment. If you will depart earlier, arrive later or cancel the reservation we will charge cancelation fee according to the provisions of the Austrian hotel regulations. Cancelations are only accepted in written form.
- Bank details:
- Forgotten items are kept until the end of the season. If we do not receive any messages until then, these will be a beneficial purpose donated.
- Check in on arrival day is possible from 3.00 p.m. on
on your departure day we would kindly ask our guests to check out till 10.00 a.m.
- (late check out available upon availability costs Euro 30, -)
- Reservations only with breakfast, we will charge Euro 13, - per person less.
- Please note that the half-board menu is only available in the designated half-board area not in our à la carte restaurant.
- Your dog is welcome. Please note that dogs (up to 25 kg) are not allowed in the restaurant and in the Wellness area. In the á la carte restaurant, your dog is welcome. Per day we charge Euro 15, - for your dog (without food). If your room needs a special cleaning we will charge an additional final cleaning
- If there is a difference of the prices in the reservation confirmation and the price list. The listed prices of the price list always apply!
- Double room for single use: if a double room or a Junior suite is occupied with only one person, we charge an extra supplement of Euro 45, - per day.
- Short overnight stay: For a stay for 1 to 4 nights we charge a supplement of Euro 15 per day per night.
- Reservations are only confirmed in written form and with deposit payment.
- In case of early departure, we will charge 100% of the total price
- Cancellations will only be accepted in writing.
- Austrian Hotel Regulations apply
- We recommend the conclusion of a travel cancellation insurance, which protects you against possible costs.
- Our bank details:
IBAN AT 57 3627 4000 0002 1337
SWIFT CODE: RZTIAT 22274
- Please note that we do not take the domestic charges.
- The statutory duty of the local tax from the completed 15 Euro 1,50 per day (not included in the room rate). Amendments Reserved.
- Children reduction: Children in parent’s room (if 2 pay full price) get a reduction as follows reduction: 0-2 years 100%, between 3-9 year old children get 60%, 10-15 year 30%. For the 3rd and 4th person in the room we provide 10% discount (excluding packages). Please notice our paying policies for the Family Suites. Paying policies: Familysuite “Landleben“ 3 full paying people per Suite, Family Vital Suite “Berglust“ 4 full paying people per Suite
- We will make a note of your wishes for room number and floor. There remains however, us reserve, perhaps to carry outchanges..
- Free Wi-Fi is available in the whole hotel.
- Non-smoking rooms: All our rooms are non-smoking, As well as the dining room and the lounge
- Guests advertise guests or bring a FRIEND - if your relatives, Friends or acquaintances thanks to your oral propaganda to a stay in the Neue Post (1 week or longer) you get from us as a thank you a voucher in worth from Euro 60, -. (For stays of 4 nights or more, we offer a voucher in worth from Euro 30, -)
- Maintain friendships - whenever you need something good for someone - we have the suitable gift for you. Offer your holiday pleasure with a voucher from Hotel Neue Post.
- Birthdays, weddings, silver weddings etc. to everyone. We are happy to organize special decorations and events for you. (against Pre-registration & charge)
- LOYALTYPASS Loyalty is worth it! We would like to thank you with a point in your Hotel Neue Post -Loyalty Pass. Important is that your recommended guests have to go to the reception and appeal to you. But also for your own stays you get loyalty points. If your pass is full, we will invite you for a Wellness weekend with us.